• Eli Elixir is not responsible for any damage caused after delivery.
• In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on +919289344167 or suppport@elielixir.com and our Customer Care will be happy to assist you.
• Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
• Returns and exchanges requests will be subject to checking and vetting by Eli Elixir.
• Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
• Shipping charge would not be included in the refund value of your order as these are non-refundable charges.
• Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.

For Refunds please note the following –

• If you paid with a Credit or Debit card, you will receive a full refund and will be reflected to the bank account/card/wallet in 4-10 working days.
• For Cash On Delivery orders, Eli Elixir will issue a cheque in the name of billing customer and dispatch to billing address.
• For orders placed via store credit/Gift Vouchers/Promotions your refund will in the form of an online store credit for the item which may be redeemed at a later point of time on neemlinaturals.com.
• No Refund shall be made once goods are sold.

All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:

• Product packaging not opened, product not used.

    Cancellation Policy For Cancellations please contact us at support@elielixir.com